Help center
General
Who do you mainly work with?
Toy importers, distributors, Amazon and DTC brands, gift and novelty retail chains, and wholesale-marketplace sellers in North America, Europe and Australia.
Are you a factory or a trading company?
We are the manufacturing side of the supply chain: production is done in our partner factory under our QC, and we hold the export licence, test reports and CPC paperwork for every batch.
Where is the factory located?
, China. Goods ship FOB from a China main port; sea and air both available.
Which markets do you serve?
United States, Canada, United Kingdom, EU, Australia and the Middle East. Test reports are issued per destination market on request.
Do you sell to consumers?
No. Minimum order is one carton; we do not ship single pieces.
How fast do you reply to an inquiry?
Within one business day with an FOB price, MOQ and lead time. WhatsApp is the fastest channel.
Products & materials
What materials are used?
Closed-cell PU foam (classic slow-rise), TPR gel (crunchy, transparent, glitter) and food-grade silicone (creamy). Material is stated on every product page.
Do any products contain water beads?
No. None of our fills use water beads or super-absorbent polymer. Contained fills pass the 5.0 mm gauge required by 16 CFR 1250.4.
How slow is 'slow-rise'?
3–6 seconds for PU foam, 6–8 seconds for creamy silicone, near-instant for crunchy TPR. Rebound time is measured and recorded per batch.
Are the squishies scented?
Optional. Food-safe IFRA-compliant scents (butter, strawberry, vanilla) can be added at no MOQ change.
What sizes are available?
Mini (about 4 cm keychain), standard (6–8 cm) and jumbo (12–20 cm). Exact dimensions are on each product page.
How durable are they?
Squeeze-cycle and seam tests are run per batch; closed-cell foam with a skin coating resists tearing on keychains and in classrooms.
Can I get a mixed carton?
Yes. Mixed designs and colourways are accepted from one carton at the design MOQ.
Do you make licensed characters?
Only with the licence holder's written authorisation. We do not produce unlicensed IP.
Customization & private label
Can you develop a product from my sketch?
Yes. 3D sculpt, mould, pre-production sample, then mass production. Mould lead time and cost are quoted per design.
Is there a mould fee?
Yes for new shapes; it is quoted upfront and can be waived above a volume threshold.
Can I print my brand on the packaging?
Yes. Header cards, sleeves, wrappers, display boxes and mystery-box foil bags are all private-label ready.
Can I choose custom colours?
Yes. Pantone-matched colours, glitter, glow-in-the-dark, flocked and translucent finishes are available.
Do you sign NDAs?
Yes. Exclusive mould ownership is available for custom designs.
Can you build a mystery-box series?
Yes. Rarity tiers, checklist card, foil bags and a full-case display are designed with you.
Samples & MOQ
What is the MOQ?
Per design MOQ is quoted with the price; mixed cartons are accepted. Typical cartons hold 240–288 pieces.
Can I order samples first?
Yes. Existing designs ship withinon request; custom samples take longer. Sample cost is credited against the first order.
Do you send photos and video of the production sample?
Yes. Photos and a squeeze video are sent before the sample ships and again before mass production.
What is the production lead time?
on request after sample approval for standard designs; the supplier catalog quotes about 3 weeks for in-stock moulds.
Compliance & testing
Which tests do you run?
ASTM F963-23 (mechanical, small parts, flammability, heavy metals), CPSIA lead and phthalates, and the 16 CFR 1250.4 water-bead rule. EN71-1/2/3 for EU orders.
Do you provide a CPC?
Yes. A Children's Product Certificate is issued per batch, citing the applicable rules and the third-party test report numbers.
Which labs do you use?
Third-party accredited labs (SGS / BV / Intertek class). Report numbers are shared with the quote.
What age grading is used?
3+ by default with small-parts testing; other age grades on request.
What happened with the 2026 dumpling squishy recalls?
On 3 September 2026 the US CPSC recalled two water-bead-filled dumpling squishy products (about 15,200 units). Our fills contain no water beads; see our recall analysis on the blog.
Can you put warning labels and tracking labels on the pack?
Yes. CPSIA tracking labels, choking-hazard warnings and country of origin are printed to your market's requirements.
Service & quality
How do you handle quality issues?
Report within 30 days of receipt with photos; confirmed defects are replaced or credited.
Will I have a dedicated contact?
Yes. One sales contact from quote to delivery, reachable on WhatsApp and email.
How do you handle urgent or repeat orders?
Repeat customers get priority production slots; urgent orders can go by air.
What QC is done before shipping?
Batch inspection for rebound time, seam strength, print alignment, odour and packaging; the report ships with the goods.
Payment & shipping
What payment terms do you offer?
T/T with a deposit and balance before shipment. Trade assurance on request.
Which currencies?
USD by default; EUR on request.
What are the shipping options?
FOB China main port. Sea freight (LCL or FCL), air freight for urgent orders, or DDP via a partner forwarder.
How are goods packed for export?
Export cartons, drop-tested; 240–288 pieces per carton depending on size; carton dimensions on the product page.
How long is sea freight to the US?
Typically 30–45 days port to port to the US West Coast; longer to the East Coast and Europe.
Are there hidden costs?
No. Mould, testing and packaging are quoted upfront.